Colossal group of morons

So much for my happiness with Charter Cable...

The new TiVo box requires CableCards to allow it to display the encrypted signal from Charter Cable. The tech came out this afternoon around 3pm and installed the card and reported that we were all set.

Yeah, not so much. We get channels 2 through 20. That's it. Nothing above 20, no basic, no extended, no HD, no premium.

I call the tech support line tonight and they try various things. Nothing happens. They suggest a new tech visit, but because of the holiday, the soonest they can get anyone here would be Wednesday.

So, I'm supposed to take another partial day off work because you dispatched an incompetent moron this time? Well, they can do it next Saturday -- at least I won't have to take a day off!

The tech support person suggested I drive to Holland to visit the dispatch office tomorrow -- open 9am to noon. Guess that's my best option if I want to be able to record the hockey game tomorrow night.

Near as we can figure, the tech gave them a wrong serial number for one of the pieces of hardware and no one on the support desk is able to override that.

How is it that all the tech did was bring a CableCard and make a phone call, and I've already GOT the CableCard and I can't call this in myself. Oh, they don't handle provisioning, that's done by dispatch. And they don't have rights to overwrite the bad info for the customer.

What a bunch of incompetent morons...

Here's how to fix this:

1) TRAIN your installers to do their jobs correctly and completely. Ensure they CHECK THEIR WORK before they leave.

2) GET IT RIGHT on the first visit. I paid $30 for the tech to install this because I was told it was too complicated for customers to do. Apparently too complicated for the installers as well!

3) APPEAR TO CARE about getting it right for the customer. Why was there no time available on the next installation day for a tech to fix their shoddy work? As it is, I get slotted into whatever day works for Charter. If they'd offered to return on Saturday and get this fixed up (it's a normal install day for them), I'd have been slightly happier.

4) GET IT RIGHT THE FIRST TIME! From what I'm able to understand, there are only three friggin numbers involved here... how is it even possible to get them wrong?!